Mercy Gilbert Ranked Top Healing Hospital™

MercyWaterFeatureBigHealing Trust Services, a subsidiary of Baptist Healing Trust, selected the Moon Mayoras–designed Mercy Gilbert Medical Center in Gilbert, Arizona as the Top Ten Healing Hospital™ in the United States in 2008 for its demonstrated commitment to patient and employee-centered care. The annual rankings are chosen by a six-member national selection panel comprised of industry experts. Additionally, Healing Trust Services named Laurie Eberst, the CEO of Mercy Gilbert Medical Center, as Healing Hospital™ CEO of the Year. “Healing Hospital™ recognition was created to honor hospitals and leaders that have made a special commitment to creating cultures of Radical Loving Care” according to Erie Chapman, President and CEO of the Trust. The award narrative reads as follows:

This gorgeously conceived, built and operated hospital, located in a Phoenix suburb, is the epitome of the Healing Hospital™. Led by the 2008 CEO of the year, Laurie Eberst, Mercy Gilbert has established an extraordinary reputation for Radical Loving Care. It began when Eberst decided to do a brilliant and uncommon thing. As the hospital was being built, she began hiring staff that, in addition to their regular credentials, possessed A Servant’s Heart. She understood that it wasn’t the building that would make a great hospital; it was the way the hospital was staffed and run. Using her own leadership initiative and drawing, as well, from her colleague Dr. Mikitarian, at Parrish Medical Center, a previous Healing Hospital CEO of the Year, and others, Eberst assembled a top notch team and has led the growth of an admirable culture of loving care. The hospital has been so successful that an addition was planned and built that doubled inpatient beds. In addition, we recognize Mercy Gilbert for: Actively creating a healing physical environment, integration of work design and technology, with a culture of Radical Loving Care, and not these programs:

  • No One Dies Alone program – volunteers trained to be loving companion in absence of family/friends
  • Reflection touch cards at each door – “Pause, Reflect, Heal”
  • Sacred work pins for all employees
  • Implementation of Healing Code Blue experience in which the code team lingers with a patient who has passed away to honor the life of that patient
  • High employee and patient morale throughout the organization
  • Solid financial performance
  • Arizona Business Magazine (#1 Small Size Acute Care)
  • Previous Top Ten Healing Hospital (Ranked #2)
  • Phoenix Business Journal (Best Places to Work in the Valley)

To read more about the project, click here.

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